(1) We gladly accept returns within 14 days from the day after you received your order. Shipping charges are not reimbursed.
(2) Please send an email to firstname.lastname@example.org with your order number and your return reasons prior to returning your purchases. After written approval from our customer service, please return the product(s) to the address displayed on the delivery note.
(3) We will control all returned products. All goods must be returned in perfect condition along with a copy of your initial invoice/delivery note with its original package without signs of usage. You have to pay the postal fees for this kind of return. We will dismiss the returned product if:
- The product shows signs of visible use
- The product returns without original packaging and/or product tags
- The product is damaged as a result of return transport
We reimburse your payment (Duties, taxes and other expenses excluded). In case of return, you will be charged for all shipping charges.
(4) If the product is in any way faulty or does not conform to the order placed, we will gladly refund the purchase price paid, the return shipping cost; any customs, duties and goods taxes (upon proof of payment i.e. a receipt), plus the original shipping costs. Likewise, no good will be taken back if it shows signs of damage or interference, such as
- Natural wear and tear
- Events out of our control e.g. natural disasters
- Signs of improper use
- Interference by the customer or a third person
- Extreme use or extreme influence by the customer
After written approval from our client service team, the items can be sent to address displayed on the delivery note.
(5) All refunds will be issued based upon the original form of payment.
(6) No cost will be covered should the product(s) go missing during the return shipping. We advise you to send all items back with a transport company which provides a track & trace service.